Privacy policy
Last updated: January 11, 2025
Introduction
The present privacy policy describes how we, Lenaïa (hereinafter "we", "our" or "ours"), collect, use, store and protect your personal data when you visit our website (www.lenaia.shop) or make purchases online, as well as in our partner stores. We respect the privacy of your data and are committed to protecting it in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).
By using our site, you agree to the terms described in this privacy policy.
1. Who are we?
Lenaïa
Identification number: 9288 0940 9000 24
Contact email: contact@lenaia.shop
Website: www.lenaia.shop
We are responsible for processing your personal data in the context of our online sales activity and distribution through our partner stores.
2. What data do we collect?
We collect different categories of data when you use our site or make a purchase, online or in-store. Some features of the services may require you to provide us with certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing these features.
2.1 Personal data provided directly by you
- Identification data : name, first name, email address, phone number, shipping and billing address.
- Payment information : bank dandails or credit card information (managed by our secure payment provider) and payment confirmation.
- Browsing data : IP, browser type, device used, pages visited, and session duration on our site, username, password, security questions, and other information regarding account security.
- Purchase history : purchased products, returns, order information.
- Customer service information : including the information you choose to include in your communications with us, for example when you send a message through the services.
2.2 Automatically Collected Data
While you browse our site, we collect some cookies and other tracking technologies to analyze your preferences, personalize your experience, and generate statistics. Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please keep in mind that deleting or blocking cookies may impair your user experience and lead to malfunctioning of certain Services, including some features and general functionalities, or their unavailability. Additionally, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners.
- Functional cookies : necessary for the proper functioning of the site and our services (shopping cart, session management).
- Analytical cookies : used to analyze site performance and improve our services (e.g. Google Analytics).
- Advertising cookies : used to display targeted advertisements based on your browsing behavior.
- Third Party Cookies : We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.
For precise information about the cookies we use in the operation of our store with Shopify, go to https://www.shopify.com/legal/cookies.
3. Why do we collect your data?
We collect your data for specific purposes:
3.1 Order and service execution
- Processing and managing your orders online and in-store.
- Delivery tracking and after-sales service.
- Return and refund management.
3.2 Improvement of the customer experience
- Personalization of your experience on our site.
- Responses to your customer service inquiries.
- Improvement of our products and services through the analysis of purchasing behaviors.
3.3 Marketing and communications
- Sending promotional offers, newsletters, or information about our products, subject to your prior consent.
- Targeted advertising and retargeting through cookies.
3.4 Compliance with legal obligations
- Compliance with tax and accounting legislation (invohereng, retention of commercial documents, etc.).
- Securing financial transactions.
4. Sharing your data
4.1 Business partners and physical stores
We may share your personal data with our partner stores only in the following cases:
- When you make a purchase in-store and we need to share information to process the order (for example, delivery address).
- When you benefit from after-sales service offered by a partner store, we may transmit certain information necessary for tracking your request.
Under certain circumstances, we may disclose your personal information to third parties for the purposes of contract execution, legitimate purposes, and for other reasons subject to this privacy policy. This may include:
- From suppliers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer service, cloud storage, order processing, and shipping).
- Business and marketing partners to provide you with services and send you advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you ask us to disclose or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or identifier integrations, with your consent.
- With our affiliates or within our group of companies, in our legitimate interest to manage a successful business.
- In the context of a commercial transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce the applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.
we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above, in the sections How we collect and use your personal information et "How we disclose personal information" :
| Category | Recipient categories |
|---|---|
|
|
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for the purpose of carrying out advertising and marketing activities.
4.2 Third-party providers
We also share your data with third-party providers in the following areas:
- Payment service providers : we use secure payment platforms (e.g. Stripe, PayPal) to process your payments.
- Delivery services : your delivery data may be shared with our logistics providers (e.g. La Poste, Chronopost) for the shipment of your orders.
- Analytical tools : we use services like Google Analytics to analyze the use of the site and improve our offer.
All the service providers with whom we share your data are bound by contracts that ensure compliance with GDPR obligations.
4.3 International data transfer
If some of our service providers are located outside the European Union, we ensure that appropriate guarantees are implemented (such as standard contractual clauses or the Privacy Shield for the United States).
5. Securing your data
We take all necessary measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction. These measures include the use of encryption protocols for financial transactions, as well as strict access controls to the systems processing your data.
However, no method of transmission over the Internet or electronic storage is completely secure, and while we strive to protect your data, we cannot guarantee absolute security. Furthermore, all information you send us may not be secure during transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The retention period of your personal information depends on various factors, such as whether we need this information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
6. Your rights
In accordance with GDPR, you have the following rights regarding your personal data. Depending on your place of residence, you may benefit from all or part of the rights listed below in connection with your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may in some cases refuse your request as permitted by law.
6.1 Right of access
You can request access to the data we hold about you, as well as information on how it is processed.
6.2 Right of rectification or erasure
You can request the correction or update of your data if it is inaccurate or incomplete. You can request the deletion of your personal data under certain conditions, for example, if it is no longer necessary for the purposes for which it was collected.
6.3 Right to restrict processing
You can request the suspension of the processing of your data, for example if you contest their accuracy or if the processing is illegal.
6.4 Right of opposition
You can object to the processing of your personal data, particularly for direct marketing purposes.
6.5 Right to portability
You can request to receive your personal data in a structured and commonly used format in order to transfer it to another data controller.
6.6 Right to withdraw your consent
If you have consented to the use of your personal data, you can withdraw your consent at any time.
To exercise your rights, please contact us at the following address: [email de contact].
6.7 Right to file a complaint
If you believe that your rights have not been respected, you can file a complaint with the CNIL (National Commission on Informatics and Liberties), the data protection authority in France. You may also have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.
6.8 Right of communication
We can send you promotional emails that you can opt out of receiving at any time by using the unsubscribe option displayed in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those related to your account or the orders you have placed.
6.9 Right to refuse sale, sharing, or targeted advertising
You have the right to request that we do not "sell" or "share" your personal information or to refuse the processing of your personal information for purposes considered as "targeted advertising," as defined in privacy laws. Please note that if you visit our Site while the global privacy control opt-out signal is active,Global Privacy Control) is activated, depending on where you are located, we will automatically treat this as a request to unsubscribe from the "sale" or "sharing" of information for the device and browser you are using to visit the Site.
You can exercise any of these rights when indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you if you exercise any of the aforementioned rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require them to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as possible, as required by current legislation.
7. Children's data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details provided below to request its deletion.
As of the effective date of this privacy policy, we do not actually know that we "share" or "sell" (as defined by these terms in the applicable legislation) the personal information of individuals under the age of 16.
8. User-generated content
The Services may allow you to post reviews on products and other user-generated content. If you choose to submit user-generated content in any public area of the Services, that content will be public and accessible to all.
We do not control who will have access to the information you choose to make available to others, and cannot guarantee that the parties who have access to this information will respect your privacy or ensure its security. We are not responsible for the confidentiality or security of the information you make public, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.
9. Websites and Third-Party Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated sites or sites we do not control, you should review their privacy and security policies as well as their other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. The information you provide in public or semi-public areas, including the information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of those third-party platforms, without any limitation on how we or a third party may use it. The fact that we include such links does not imply, by itself, an endorsement of the content of those platforms or their owners or operators, except in the situations stated in the Services.
10. Claims
If you have any complaints regarding how we handle your personal information, please contact us using the contact details provided below. If our response to your complaint is not satisfactory, depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file your complaint with your local data protection authority. For the EEA, you will find a list of the supervisory authorities responsible for data protection. ici.
11. International users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information is also processed by employees and by service providers and third-party partners in those countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the standard contractual clauses of the European Commission or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the data transfer is made to a country deemed to provide an adequate level of protection.
12. Changes to the privacy policy
We reserve the right to modify this privacy policy at any time. In the event of a substantial change, we will inform you via a notice on our site or by email. The most recent version will always be available on this page.
13. Contact
If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights you have, please send us an email at contact@lenaia.shop.
For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal information.